Terms, Conditions, and other things our lawyers made us say …

Paying Your Bill:

The bill is due and payable upon presentation. It will be considered past due if not paid within 19 days from the date mailed.

• By Mail: Send payment and the lower portion of this bill in the enclosed envelope.
  
  
• In Person: Bring your entire bill to any SCW company office or designated payment location.
  
  
• Electronically: Call us for electronic payment options.
  
  
• Unable to Pay: Call us. You may be able to make payment arrangements to avoid discontinuance of service.
  
  
• Unpaid Bill: You may be assessed a late charge and service may be discontinued. A cash deposit and reconnection charge may be required to establish or re-establish credit and service. A returned check charge may be required for any check returned from your bank unpaid.

Explanation of Terms:

• Past Due Amt - The unpaid balance from your previous statement. If the number is negative, it represents an overpayment of your previous balance. If it is blank, your prior balance is 0.
  
  
• Service Charge - The costs for customer services such as reading meters, mailing bills, processing payments, maintaining fire protection and utility service availability. These costs do not vary with usage.
  
  
• CCF (If Applicable) - A standard measurement of water. (1 CCF = 100 Cubic Feet = 748 Gallons.).
  
  
• City Tax - A tax charged by some cities on water used by our customers. These cities require us to collect this tax for them.
  
  
• Other Charges - Other items with word “City” may appear on your bill. These may include but are not limited to: refuse, trash, waste disposal and sewer. These charges are billed at the request of local city and county government agencies for various services they provide for you. If you have questions about these items, please contact the agency at the telephone number shown in the message area on the front side of this bill.

California Public Utilities Commission Notice

Rate schedules and rules are available at any company office during regular business hours, Monday through Friday. The location and telephone number of the office that serves you are on the other side of this bill. Please have your bill ready whenever you call.

IF YOU DISPUTE THIS BILL, please call your Company Customer Service Representative at the telephone number shown on the upper portion of the bill within five days after receiving it. If you are not satisfied after receiving an explanation, please ask to speak to the supervisor who will further investigate you request. If you still disagree with the company’s explanation you may deposit the entire amount of the disputed bill with the Public Utilities Commission, State of California to avoid discontinuance of service. Make remittance payable to the Public Utilities Commission, State of California within 15 days, from the mailed date on this bill if residential or 7 days if commercial. Attach the bill and brief statement, supporting your belief that the bill is not correct. The Commission will review the basis of the disputed bill and make disbursement in accordance with its findings.

California Public Utilities Commission Consumer Affairs Services

505 Van Ness Avenue Room 2250

San Francisco, California 94102

415-703-1170   213-576-70000    800-649-7570

Hearing Impaired TDD 415-703-2032    213-576-7110