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Terms, Conditions, and other things our lawyers
made us say …
Paying Your Bill:
The bill is due and
payable upon presentation. It will be considered past due if not paid within
19 days from the date mailed.
- By Mail: Send payment and the
lower portion of this bill in the enclosed envelope.
- In Person: Bring your entire
bill to any SCW company office or designated payment location.
- Electronically: Call us for
electronic payment options.
- Unable to Pay: Call us. You
may be able to make payment arrangements to avoid discontinuance of
service.
- Unpaid Bill: You may be
assessed a late charge and service may be discontinued. A cash deposit
and reconnection charge may be required to establish or re-establish
credit and service. A returned check charge may be required for any
check returned from your bank unpaid.
Explanation of Terms:
- Past Due Amt - The unpaid balance from
your previous statement. If the number is negative, it represents an
overpayment of your previous balance. If it is blank, your prior balance
is 0.
- Service Avail Chg- The charges incurred to
provide company assets held to enable readiness to serve energy. It
includes operation and maintenance facilities. These costs do not vary
with usages.
- KWH – Kilowatt hour, a
standard measurement of electricity.
- Metering Chg –The costs of installing,
maintaining and reading your electric meter. As a part of deregulation,
you may be able to purchase this service from other vendors.
- Distrib Chg – Bear Valley Electric
Service’s “BVES” costs to move the power from the substation to your
home..
- Energy for Purchase – The cost of energy
purchased by “BVES” on behalf of its customers. Customers may opt to
purchase energy from other providers.
- Transmission Chg – A component of the Power
System Delivery Charge; this charge represents the costs of outside
delivery of power to Bear Valley Electric Service’s substation.
- Capacity Chg – Another component of the
Power System Delivery Charge; a charge incurred by “BVES” for generation
and system capacity provided by outside energy suppliers under a
multi-year agreement.
- Ancillary Serv
Chg –The final
component of the Power System Delivery Charge; this charge represents
those services which are necessary to support the transmission of
capacity and energy from resources to loads while maintaining reliable
operation of the Transmission Providers Transmission System in
accordance with Good Utility Practice. These costs may include system
protection, line losses and energy imbalance, voltage support and
spinning reserves .
- Care & Public Goods – A surcharge
fo fund the
California Alternative Rates for Energy (CARE) discount rate for
low-income house holds.
- Amortization – A temporary
increase/reduction in rates due to higher /lower than expected purchased
power costs from the outside energy supplier..
- State Regulatory Fee - A Fee on your electric
usage to fund the California Public Utilities Commission..
- State Energy Surcharge - A Fee on your electric
usage to fund the California Energy Commission.
- State R&D Fund - A Fee on your electric
usage to fund the research and development.
- Renewable Resource Tech - A Fee on your electric
usage to fund renewable technologies.
California Public Utilities Commission
Notice
Rate schedules and rules are available at any company
office during regular business hours, Monday through Friday. The location and
telephone number of the office that serves you are on the other side of this
bill. Please have your bill ready whenever you call.
IF YOU
DISPUTE THIS BILL, please call your Company Customer Service
Representative at the telephone number shown on the upper portion of the bill
within five days after receiving it. If you are not satisfied after receiving
an explanation, please ask to speak to the supervisor who will further investigate
you request. If you still disagree with the company’s explanation you may
deposit the entire amount of the disputed bill with the Public Utilities
Commission, State of California to
avoid discontinuance of service. Make remittance payable to the Public
Utilities Commission, State of California within
15 days, from the mailed date on this bill if residential or 7 days if
commercial. Attach the bill and brief statement, supporting your belief that
the bill is not correct. The Commission will review the basis of the disputed
bill and make disbursement in accordance with its findings.
California Public Utilities Commission Consumer Affairs
Services
505 Van
Ness Avenue Room 2250
San
Francisco, California 94102
Local
Phone: (415)-703-1170, (213)-576-70000,
or Toll Free (800) 649-7570
Hearing
Impaired TDD: (415)-703-2032 (213)-576-7110,
or Toll Free (800) 229-6846
E-Mail: consumer-affairs@cpuc.ca.gov
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