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Easy and Convenient Payment Options
Internet Payments and Automatic Payments
Save Time
No More Checks to Write
No More Stamps to Buy
Internet Payment Option - E-bill
Now you can view and pay your utility bill online!
Introducing e-bill, a smart new payment option that was developed to make paying your bill simple, convenient and secure. With our new e-bill service, you can now receive and pay your utility bill online from any computer with Internet access. No more checks to write and no more stamps to buy.
What is an e-bill?
An e-bill is a completely detailed electronic version of the paper bill you currently receive. Instead of receiving a paper bill through the mail, you'll receive an e-mail message alerting you that a new e-bill is available for your review online anytime -- 24 hours a day, 7 days a week. A secure log-in process and 128-bit encryption protects your online bill and ensures that only you have access to your billing information.
Although you review and pay your e-bill online with a simple click of the mouse, you still control how much to pay and when to pay. Your payments will be drawn from the bank account number you provide when you sign up for online billing. If you decide the e-bill option isn't for you, you can cancel at any time and begin receiving paper bills again on your next billing cycle.
How do I sign up for e-bill?
Simply enroll by clicking here. When you enroll, you will be asked to create an online billing account for yourself with a unique logon name and password. During the enrollment process, you'll enter information about your utility account (you will need a current statement to register).
Is this really free?
Yes. As a service to our customers, we have made arrangements with one online billing provider, CheckFree, to provide a version of their service at no charge. With this free service, you can receive and pay your utility e-bill, along with e-bills from other companies.
If you choose to use a third party online bill payment service provider, that company may charge you a small fee for using their service. For more information, please visit your desired provider.
View a Checkfree Demo by clicking here.
Automatic Payment Option
What is Auto Pay?
Auto Pay is a service that allows you to have your utility bill paid automatically from your checking or savings account.
How Much Does Auto Pay Cost?
There is no charge from this utility to have your utility bill paid automatically from a checking or savings account. However, your financial institution may have a fee. Payments rejected by your financial institution will incur additional fees.
How Do I Sign Up For Auto Pay?
Print and complete the authorization form (autopay_auth.pdf file) or (auto_pay_auth.doc file). Return the completed and signed form with a voided check to PO Box 9016, San Dimas, CA 91773-9016. Or fax to (888) 667-4545. Deposit slips or copies of checks cannot be accepted.
How Will I Know How Much is Being Deducted From My Bank Account?
You will continue to receive a utility bill. The Auto Pay bill will remind you not to mail a payment and it will show the total dollar amount and the approximate date your account will be debited.
When will Auto Pay Become Effective?
It may take one or two billing periods to activate Auto Pay. Please continue to mail your payments until you receive a bill that says, "Do not mail your payment."
If you have questions about Auto Pay, please call the Customer Service telephone number on your bill.
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